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Make A Donation Support WHAG to change lives for the better: Text WHAG08 £10 to 70070

For housing related support
call 01706 718 180 or email us

Complaints Procedure

We take complaints very seriously at WHAG.

Below you will find all the information you need to fiel a complaint to the right people.

How To Make A Complaint (Clients)

Not happy about the service you have received?

1

Not happy about the service you have received?

Tell staff

2

Tell staff

Write down or ask someone to do this for you

3

Write down or ask someone to do this for you

It is better if you give your name but you don't have too

4

Still not happy?

Still unhappy speak to one of our service managers, Susan A, Kate, Nasim, Susan s

5

Speak, email or write to the service manager at your project.

Still not happy?

6

It's better if you give your name to help us investigate your issue properly.

Still unhappy speak to our director Kirsty on 01706 718 180

7

Speak to our Operations Manager, Wendy or our CEO Kirsty on 01706 718 180

8

If you're still unhappy our vice chair will investigate.