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Cheshire West and Chester – Domestic Abuse Services

Are you aged 16 & over and fleeing or experiencing domestic violence and in need of support?

What do we do?


We have the following services for domestic violence:


Domestic Abuse Accommodation
Medium Risk and Community Support
Resettlement Support

Domestic Abuse Accommodation

Our Cheshire West and Chester service provides supportive accommodation for women, men and children who are fleeing domestic abuse.

Refuge Accommodation: Our core refuge has eight individual units for women and families fleeing domestic abuse. Units contain a living area, kitchen, bathroom and bedroom/s. The refuge also has a communal lounge, playroom, chill out area, activity kitchen, and laundry room and courtyard garden. 24 hours staffing.

Dispersed Accommodation: Our dispersed properties are located in Cheshire West and Chester and are for anyone fleeing domestic abuse.  Dispersed accommodation provides greater access to refuge accommodation for larger families, male victims, people with complex needs, and individual or families fleeing with pets. Our dispersed properties have up to 3 bedrooms, living room, kitchen and bathroom.

How long can I stay?

Our accommodation is short term (approx.14 weeks). Support is provided to enable individuals and families to move into a new tenancy or to move out of area if they are at risk in Cheshire West and Chester.

How do I refer to these services?

Referrals can be self-referrals or agency referrals

Referrals to be made on a WHAG Referral Form – Download Here

If you are from Cheshire West and Chester: Referrals can be made directly to WHAG, Housing Solutions, or via the National Domestic Violence Helpline or (contact details below).

If you are not from Cheshire West and Chester: Referrals can be made directly to WHAG, your local housing department or via National Domestic Violence Helpline (contact details below).

Contact Details

Refuge email: cwacrefuge@whag.info

Dispersed email: cwacdispersed@whag.info

Website: www.whag.info

Housing Solutions

Telephone: 0300 123 2442

National Domestic Violence Helpline (24 hours)

Telephone 0808 2000 247

What happens next?

You will be assessed to see if our service would be suitable to meet your needs. If it does you will be advised if there is any waiting time and then offered accommodation. On move in/sign up you will be allocated a support worker. They will help you identify your support needs and how they can be met. You will work together to achieve your goals.

Office Hours:
Refuge: 8am – 11pm, or after 11pm for emergencies.

Dispersed: Monday – Friday: 9am – 5pm

All our support workers are committed to providing a high quality service to women of many different backgrounds and everyone is invited to become involved in the organisation.

For more information about the West Cheshire Domestic Violence and Abuse Strategy 2016-20 Download Here


As part of WHAG’s business planning, ongoing development and monitoring and evaluation of services we would like to receive feedback regarding future service needs and look to how we can improve services for clients and stakeholders.

Please, would you complete this short questionnaire in order to allow WHAG to evaluate and develop its services further? Please click here to open the questionnaire.

Please return the completed questionnaire back to  katie.makin@whag.info

The questionnaire can also be completed online at Survey Monkey using the following link http://bit.ly/External-agencies-questionnaire

Many thanks in anticipation

Kirsty Rhodes (CEO)